1. Introduction & Overview
At IPTV Stream (accessible from https://iptvstream.shop), the privacy and protection of our subscribers' personal data is one of our paramount priorities. This Privacy Policy documents the types of information that is collected and recorded by IPTV Stream and how we utilize, store, and safeguard it in strict adherence with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
We collect only the minimum amount of personal information necessary to deliver and manage your subscription:
- Account Contact Information: Your email address and optional WhatsApp phone number, provided when ordering a subscription or requesting a 24-hour free trial, used strictly to dispatch your automated activation credentials.
- Transaction Metadata: Order timestamps, plan durations, and payment transaction identifiers provided by our authorized payment gateways. We never store your credit card numbers, bank passwords, or raw payment details on our servers.
- Technical & Diagnostic Data: Anonymous device model information (e.g. Firestick, Smart TV, Android box) submitted during technical support sessions to help optimize player configurations.
- Anonymous Website Analytics: Standard non-personally identifiable server logs (browser type, referring pages, IP address anonymized) processed through Google Analytics (G-VN6JSPEF8K) to measure aggregate website performance.
3. What We Do NOT Collect (Zero Logging Policy)
We operate under a strict customer privacy standard. We do not track, log, or record:
- Specific television channels or sports programs you view.
- Video-on-demand movies or television series streamed.
- DNS queries or internet traffic routed through player apps.
4. How We Use Your Information
Your information is used solely for the following legitimate business purposes:
- Generating and dispatching your unique Xtream Codes API or M3U playlist credentials within 1-5 minutes of order completion.
- Providing 24/7 dedicated customer service and technical troubleshooting on WhatsApp.
- Processing renewal requests or handling refund requests in accordance with our 7-Day Refund Policy.
- Preventing fraudulent transactions and unauthorized credential distribution.
5. Data Security & Encryption
We implement robust physical, administrative, and technical safeguards. All data transmitted between your browser and our website is encrypted using industry-standard 256-bit SSL/TLS encryption. Access to subscriber databases is restricted to authorized support personnel bound by confidentiality agreements.
6. Third-Party Sharing
IPTV Stream does not sell, trade, rent, or lease your personal information to third-party marketers, advertisers, or data brokers. We share data only with trusted third-party service providers (such as encrypted payment processors and analytics platforms) strictly necessary for operating our platform.
7. Your Privacy Rights (GDPR & CCPA)
Depending on your jurisdiction, you possess the following rights regarding your personal information:
- Right to Access: You can request a summary copy of your personal data held by us.
- Right to Rectification: You can request corrections to any inaccurate email or contact details.
- Right to Erasure ("Right to Be Forgotten"): You can request that your account credentials and associated contact data be permanently deleted from our databases upon subscription conclusion.
- Right to Restrict Processing: You can request limits on how your personal data is utilized.
8. Data Retention
We retain your contact details only as long as your prepaid subscription remains active, or as required by applicable tax and accounting laws. Inactive accounts with no active subscription are permanently purged after 12 months.
9. Contact Our Privacy Officer
If you have any questions, inquiries, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection desk:
Email: [email protected]
WhatsApp Support: Live Chat Desk