1. Our 7-Day Money-Back Guarantee
At IPTV Stream, we stand behind the reliability, stability, and visual fidelity of our streaming servers. We want you to purchase with absolute confidence. That is why we provide a transparent, customer-first 7-Day Money-Back Guarantee on all new subscription plans.
2. Free Trial Encouragement
Before purchasing a multi-month plan, we strongly recommend requesting our 24-Hour Free Trial via WhatsApp. This allows you to verify that our channel lineup, 4K sports feeds, and server speed perform flawlessly on your specific smart TV, streaming stick, and home broadband network prior to any financial transaction.
3. Refund Eligibility Criteria
You are entitled to a 100% full refund within 7 days of your initial purchase date under the following conditions:
- Persistent Technical Issues: You encounter reproducible server connectivity or playback failures that our 24/7 technical team cannot resolve within 24 hours of notification.
- Account Inactivation: You did not receive functional activation credentials after completing payment and our support team is unable to re-issue them.
- Accidental Duplicate Charges: You were inadvertently charged multiple times for the same transaction.
4. Non-Refundable Scenarios
To prevent fraudulent exploitation and ensure sustainable service for all users, refunds cannot be granted under the following circumstances:
- Requests submitted after the 7-day guarantee window has expired.
- Issues stemming exclusively from insufficient local internet bandwidth (e.g. broadband speeds below our stated 25 Mbps requirement for HD/4K) or local Wi-Fi hardware failures.
- Account terminations resulting from violations of our Terms of Service (such as sharing single-screen accounts on multiple active devices or commercial restreaming).
- Refusal to follow basic technical troubleshooting recommendations provided by our support engineers (such as testing an alternate player app or rebooting a streaming stick).
5. How to Request a Refund (Step-by-Step)
Initiating a refund request is straightforward and hassle-free:
- Contact Customer Support: Send a message via WhatsApp Support or email [email protected].
- Provide Order Details: State your Order ID, registered email address, and a brief description of the technical issue encountered.
- Verification & Processing: Our support desk will verify your account status. Once approved, your refund is initiated immediately.
6. Refund Processing Timelines
Once approved by our team, refunds are processed within 24 to 48 hours:
- Cryptocurrency Payments: Processed within 6 to 12 hours back to your designated wallet address.
- Credit / Debit Cards & PayPal: Dispatched within 24 hours (funds typically reflect in your account within 2-5 banking business days depending on your financial institution).
7. Cancellation Policy
Because all IPTV Stream packages are 100% prepaid and non-recurring, there is no cancellation required to prevent future charges. Your subscription simply ceases at the end of the paid term unless you choose to renew manually.